FREQUENTLY ASKED QUESTIONS

Below is a list of our Frequently asked question. Please read the following information so you are prepared for your appointment.

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FREQUENT QUESTIONS

Below is a list of our Frequently asked question. Please read the following information so you are prepared for your appointment.

It is recommended to make appointment before you come to the clinic; however, walk-ins are accepted on a case-by-case basis.

No. Health Center of Southeast Texas is a non-profit 501(c) 3 Federally Qualified Health Clinic whose mission is to provide basic medical health care services at a price that can be afforded by all.

We accept most commercial insurance plans, Medicare and Medicaid.

The fee paid by the patient is determined by the person’s verifiable household income using a sliding fee developed by the Federal Government.

To qualify for our sliding scale discount program, you need to bring an I.D.and proof of all household income.

Depending on if the household members are employed, self-employed or unemployed, you need to bring the following information to apply for the discount programs:

• Last 2 current and consecutive pay stubs for the household
• Employer’s written verification of gross monthly income on letterhead or the Employment Verification Form (Form 128)
• Unemployment benefits statement or letter from the Texas Workforce Commission
• Award letters(e.g., food stamp, pension, Social Security), court orders, or public decrees to verify support payments
• Notes for cash contributions
• Letter of Support Payments( child or alimony)
• If  self-employed, the previous year tax return
• If not listed or not sure, please call us for assistance.

If your child is being seen, you also need to bring his/her birth certificate as well as immunization records.

1. What services are provided?

The physician is board certified in family medicine. The physician’s assistants are also nationally certified. We can provide a wide range of medical services including adult, adolescent, women’s’ and pediatric care. Please see Our Services for a complete list of services provided.

2. What is “Verifiable Household Income”?

Verifiable Household Income is the total income for everyone living in a home.

3. Do you see patients who have health insurance coverage?

We accept most commercial insurance plans, Medicare and Medicaid.

4. Is the Health Center of Southeast Texas a pain management clinic?

No. The Health Center of Southeast Texas can only provide you with a list of pain management centers if you suffer from chronic pain.

5. Do you dispense medications?

No. The Health Center of Southeast Texas is not a pharmacy; however, we can provide you with applications to qualify for pharmaceutical discount programs. We also have the 340 (B) program with Walgreens pharmacy to provide our patients with medications at a discounted rate.

6. How soon I get my Lab and Radiology Results?

Normal labs and radiology results takes 7-10 business days. You will receive a call from our office to schedule an appointment to discuss your results with your doctor, if needed. If you have not heard from our office in 10 business days, please call our office to inquire about your test results.

7. How do I get referrals to see specialists?

All patients needing referrals to specialists, need to schedule an office visit to have this done. Contrary to what you may have been told by your insurance company, referrals do take time to process. If you schedule an appointment with a specialist, please do not wait until the day before your appointment. We need 7-10 business days. If you have been to a specialist, please have the specialist mail or fax a completed report on your visit, along with any requests for tests and reason for additional visits. (i.e. diagnosis). We will call you when they are ready.

8. Physicians Assistant/Nurse Practitioner Credentials:

Physician Assistants (PAs) and Nurse Practitioner (NPs) are licensed health professionals who practice medicine with physician’s supervision. Within the physician/PA/NP relationship. PA’s/NP’s deliver a broad range of medical and surgical services. PA’s/NP’s are highly skilled professionals who provide medical services that would otherwise be performed by physicians. PA’s/NP’s take medical histories, perform physical examinations, diagnose and treat illnesses, order and interpret lab tests, perform minor surgery and prescribe medication.

9. What are the available skin care programs?

Along with diagnosing and treating your skin conditions, we provide Chemical Peels.

10. What is a chemical peel?

Along with diagnosing and treating your skin conditions, we provide Chemical Peels. A chemical peel is a treatment technique used to improve and smooth the texture of the facial skin using a chemical solution that causes the dead skin to slough off, revealing new, healthier skin. We have excellent treatment plans for Acne, Rosacea, Aging skin, Sun damaged skin, Smoker’s skin, Cracked heels and Hyper-pigmentation. Our Oxygen peels are very popular for any special events like PROM, wedding etc. We use only PCA products which is one of the best medical peels used globally.

11. How do I know if a chemical peel is right for me?

Chemical peels are specifically formulated preparations for safe use on most skins, with varying strength peels needed for different skin types and skin conditions. Consultations are essential to determine which chemical peel and treatment program is suitable for you.

12. Who should perform chemical peels?

At HCSET the Physician or Physician assistant who is certified in chemical peels perform the procedure for very affordable prices to patients, compared to specialists.

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